Jos palvelua koskevaa erimielisyyttä ei saada ratkaistuksi osapuolten välisillä neuvotteluilla, kuluttaja voi saattaa asian kuluttajariitalautakunnan ( ratkaistavaksi.

Ennen asian viemistä kuluttajariitalautakunnan käsittelyyn kuluttajan tulee olla yhteydessä maistraattien kuluttajaneuvontaan (


These conditions of sale are valid for consumer purchase and or booking of transportations services through Menevä via web or application.

These conditions of sale, together with your order constitute the contract between the parties involved.

You must be 18 years of age in order to purchase and or book trips through Menevä and use the services in accordance with all terms and conditions herein.


Seller is Helsingin Taksipalvelu Oy (”Menevä”), Junailijankuja 5, 00520 Helsinki, Finland, telephone +358 100 - 866 46, & the terms "we" or "us" refers to Menevä. The terms "you", "yours" and "your" refer to the person who enters into the agreement with Menevä.


Your order will be handled by our server (computer). An automatic order confirmation will be sent to you when we have received your order. Please read the order confirmation carefully and check whether it is in compliance with your order.


You can cancel your booking and receive a full refund if cancellation is made before a vehicle is dispatched to service your order (typically 15 minutes before pick-up time).


For orders paid by credit card or PayPal the following applies. The total fare of your order will be reserved on your credit card three hours before pick-up time. Menevä takes no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at this time. In this case, you will be notified of a cancellation of your booking by email .

Your credit card will be charged the total fare shortly after the trip is completed.


All information collected from you throughout the booking process is handled according to the Finnish privacy laws.

During your visit to our website or app, our server will save the IP address of your Internet provider, the website from which you are visiting us and which website you are visiting as well as the date and duration of your visit by default. Menevä uses cookies to track the preferences of the visitor and to improve the design of its website accordingly.

We only handle personal data that you give to us and are necessary for allowing us to fulfill the agreement with you. When we also handle personal data in connection with other matters - for example, sending you information about special offers - we only do this if you have agreed to receive such information. Before you agree, you will be informed what the information is to be used for and by whom. We reserve the right to ask for your personal identification number in order to be able to check if you are entitled to credit or your date of birth to ensure you are over the age of 18.


You have given your explicit consent

When it is necessary in order for us to fulfill the agreement with you, or

We are obliged to do so acccording to Finnish law.


The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from this website.

In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information on this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

(ii) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website

(iii) take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or

(iv) deeplink to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.


This Agreement, and any disputes arising out of or in connection with this Agreement, shall be governed by the laws of Finland.